Clinics GRP Care Concierge
Find the right Clinics GRP service for what is happening now
Tell us what is happening to explore a possible starting service across physiotherapy, nursing, rehabilitation, balance, exercise and healthy ageing care.
Care choices consider need, timing, function, location and funding.
Tell us what is happening
Select all the concerns that apply. The Concierge will rank a starting service and up to three supporting pathways for intake to confirm.
Starting from your homepage choice
I am not sure what the concern is
Your guided service finder
Complete seven short steps to see your suggested starting pathway.
Step 2 of 7
Are there any urgent warning signs?
One decision at a time
This short screen only checks for common public emergency warning signs. It cannot rule out an emergency.
Complete the seven steps to receive one recommended starting pathway, up to three supporting services and a clear intake handover.
How the Care Concierge rules are supported
The evidence supports safety boundaries and service relationships. It does not turn this navigation guide into a diagnosis or validated clinical prediction score.
Review status: approved for publication
Reviewed by Clinics GRP Clinical Review Team on 2026-08-16
Evidence status: accepted on 2026-08-16
Evidence supports the safety boundaries and service relationships. The deterministic weights are transparent navigation heuristics and are not a validated clinical prediction score.
Ruleset 2026.08.16-v2.0.0
Emergency safety screen
The Concierge must divert serious deterioration and recognisable public emergency patterns away from routine service matching.
Limit: This is a deliberately short public safety screen. It cannot rule out an emergency or replace clinical triage.
- Calling triple zero (000) — healthdirect Australia
- Signs of stroke — Stroke Foundation Australia
- Primary and Community Healthcare Clinical Safety Standard — Australian Commission on Safety and Quality in Health Care
Multi-domain older-person assessment
Older-person care navigation should consider multiple functional domains and coordinate care rather than assume one isolated problem.
Limit: The selected concerns are self-reported navigation inputs, not a comprehensive assessment or diagnosis.
- Integrated care for older people (ICOPE): guidance for person-centred assessment and pathways in primary care, 2nd edition — World Health Organization
- Primary and Community Healthcare Clinical Safety Standard — Australian Commission on Safety and Quality in Health Care
Falls and balance matching
Falls, near-falls, unsteadiness and reduced balance confidence support a falls-risk assessment pathway.
Limit: A digital recommendation cannot determine the causes of a fall or the safest treatment plan.
- Preventing Falls and Harm from Falls in Older People: Best Practice Guidelines for Community Care in Australia — Australian Commission on Safety and Quality in Health Care
Dizziness and vestibular matching
Movement-triggered or positional spinning can justify vestibular assessment as a starting pathway, with diagnosis-specific treatment only after assessment.
Limit: Vestibular care is not inferred from pain, weakness or generic balance concerns without an explicit dizziness or spinning symptom.
- Vestibular Rehabilitation for Peripheral Vestibular Hypofunction: An Updated Clinical Practice Guideline — Hall CD, Herdman SJ, Whitney SL, et al.
- Clinical Practice Guideline: Benign Paroxysmal Positional Vertigo (Update) — Bhattacharyya N, Gubbels SP, Schwartz SR, et al.
Rehabilitation and functional decline matching
Recovery after illness, surgery or hospitalisation and multi-domain functional decline can require coordinated rehabilitation.
Limit: The Concierge cannot determine rehabilitation intensity, discipline mix or medical readiness.
- Rehabilitation in health systems: guide for action — World Health Organization
- Integrated care for older people (ICOPE): guidance for person-centred assessment and pathways in primary care, 2nd edition — World Health Organization
Pain, movement and soft-tissue matching
Pain and movement restriction can support physiotherapy assessment; selected soft-tissue presentations may also be navigated to remedial massage.
Limit: Evidence for massage is condition-specific and does not justify claims of cure, superiority or suitability for every pain presentation.
- WHO guideline for non-surgical management of chronic primary low back pain in adults in primary and community care settings — World Health Organization
- Massage for low-back pain — Furlan AD, Giraldo M, Baskwill A, Irvin E, Imamura M
Nursing pathway matching
Wound, medication, monitoring, continence, catheter, stoma and changing-care concerns should route to an assessment-led nursing pathway within scope.
Limit: The Concierge does not authorise a nursing intervention, medication action or device procedure.
- Registered nurse standards for practice — Nursing and Midwifery Board of Australia
- Australian Standards for Wound Prevention and Management, Fourth Edition — Wounds Australia
- Medication Safety Standard — Australian Commission on Safety and Quality in Health Care
- Strengthened Aged Care Quality Standard 5: Clinical Care — Aged Care Quality and Safety Commission
Digital access
Digital support can assist information, navigation and coordination when it is an appropriate access channel.
Limit: Selecting digital care does not make remote delivery clinically suitable or available.
- WHO guideline: recommendations on digital interventions for health system strengthening — World Health Organization
Services the Care Concierge can align
Use the guided questions when you are unsure where to start, or expand a service group to browse its current pathways.
Physiotherapy, movement and rehabilitationExplore assessment-led care for mobility, strength, pain, balance, dizziness and recovery after illness, surgery or hospitalisation.7 services
Older-person nursing and care reviewFind nursing pathways for wounds, medicines, monitoring, recovery, continence, catheters, stomas and care-team coordination.8 services
Comfort, prevention and accessExplore complementary movement support, healthy ageing and digital pathways that may connect with a broader care plan.3 services
Choosing a Clinics GRP service
Understand what the Care Concierge does, which services it can align and what Clinics GRP intake still needs to confirm.
What services can the Clinics GRP Care Concierge help me find?
The Concierge can align reported needs with Clinics GRP physiotherapy, home physiotherapy, rehabilitation, post-hospital care, balance and falls, vestibular care, therapeutic exercise, older-person nursing, remedial massage, healthy ageing and digital support pathways.
Does the Care Concierge diagnose my condition?
No. It is a service-alignment guide, not a diagnostic or emergency tool. It uses the concerns you select to identify a possible starting service, and Clinics GRP intake must still confirm clinical suitability and any required escalation.
Can the Care Concierge suggest more than one service?
Yes. It provides one recommended starting pathway and may identify up to three supporting services that could work together. Intake confirms whether one service or coordinated care is appropriate.
Where can Clinics GRP services be provided?
Depending on the service, clinical suitability and availability, care may occur at Clinics GRP clinics in Coorparoo, Yeronga or Taigum, at home across current Brisbane and Moreton Bay coverage areas, in community or supported-care settings, or through digital guidance.