Accessibility
Accessibility overview and support
Website information and online services designed for people with disability, older adults, carers, referrers, and assistive technology users.
WCAG 2.2 AA is the target standard. We aim to respond to accessibility requests and barrier reports within 2 business days.
How we support access
The website should remain usable for people who navigate by keyboard, use screen readers or zoom, need clear forms, or need information in another format.
Accessibility commitments
- Design and maintain the website with WCAG 2.2 AA as the target accessibility standard.
- Keep core information and referral pathways available without relying only on a PDF.
- Support keyboard navigation, visible focus states, semantic headings, labels, and accessible form errors.
- Use accessible colour contrast and responsive layouts across mobile, tablet, and desktop.
- Provide a contact route for users who need assistance or an alternative format.
Get help using the site
Ask for support if navigation, reading content, or completing a form is difficult. We can help guide the next step by phone or email.
Request another format
Ask for information by phone or request content in another format where available, including simpler wording or an alternative document format.
Report a barrier
Tell us if part of the website is difficult to access so we can review it, respond, and use the feedback to improve the site over time.
Prefer to speak with someone?
If using the website or completing a form is difficult, you can call Clinics GRP directly. A family member, carer, or representative can also contact us on your behalf.