Integrated clinical care for ageing well
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Accessibility

Accessibility overview and support

Clinics GRP aims to provide website information and online services in a way that can be accessed by people with disability, older adults, carers, referrers, and assistive technology users.

This website is maintained with WCAG 2.2 AA as the target standard and with regard to access obligations under the Disability Discrimination Act 1992 (Cth) for online services. If a barrier prevents access, contact Clinics GRP so we can help and review the issue.
Request accessibility supportCall Clinics GRP
Report an accessibility issue

We can help with

Help using formsPhone assistanceLarge print or plain-English contentAlternative document formatsSupport through a family member, carer, or representative
What happens next

A practical support route

We aim to respond to accessibility requests and website barrier reports within 2 business days.

  1. 1You contact us and tell us what support you need.
  2. 2We confirm the best way to help or the barrier that needs review.
  3. 3We respond or provide the information in the best available format.

We welcome feedback about accessibility barriers.

Accessibility feedback helps us improve the website and the way information is provided across Clinics GRP services.

Care settings
  • inClinic
  • inHome
  • inCommunity
  • inCare
  • Digital

Clinics GRPIntegrated clinical care for ageing well

Accessibility approach

How we support access

The website should remain usable for people who navigate by keyboard, use screen readers or zoom, need clear forms, or need information in another format.

Accessibility commitments

  • Design and maintain the website with WCAG 2.2 AA as the target accessibility standard.
  • Keep core information and referral pathways available without relying only on a PDF.
  • Support keyboard navigation, visible focus states, semantic headings, labels, and accessible form errors.
  • Use accessible colour contrast and responsive layouts across mobile, tablet, and desktop.
  • Provide a contact route for users who need assistance or an alternative format.

Get help using the site

Ask for support if navigation, reading content, or completing a form is difficult. We can help guide the next step by phone or email.

Request another format

Ask for information by phone or request content in another format where available, including simpler wording or an alternative document format.

Report a barrier

Tell us if part of the website is difficult to access so we can review it, respond, and use the feedback to improve the site over time.

Prefer to speak with someone?

If using the website or completing a form is difficult, you can call Clinics GRP directly. A family member, carer, or representative can also contact us on your behalf.

1300 693 499