Private Care
I want to arrange care directlyStart without a Support at Home plan, provider authorisation or hospital referral.
Private Care · Direct clinical access
Private clinical care for older adults in Brisbane
Come directly to Clinics GRP for physiotherapy, nursing, rehabilitation or remedial massage. You do not need a Support at Home plan, an aged-care provider or a hospital referral to get started.
Care and setting depend on clinical suitability and availability. Fees and any eligible rebates are confirmed before care begins.
Starting is simple
Four steps from first contact to ongoing care
Start with what has changed, not a service name. We help find a suitable clinical starting point and review it as care progresses.
- 01
Tell us what has changed
Enquire yourself or with support from someone you trust.
- 02
We find the right starting point
Intake helps identify a suitable service, clinician and setting.
- 03
Care begins
Your clinician assesses your needs and agrees a care plan with you.
- 04
Review and adapt
Care can change as your goals and circumstances change.
See the complete Private Care clinical process
The Private Care pathway
Start directly.
Build the care around you.
You do not need to know which service you need before starting. Tell us what is happening and we will help establish the appropriate clinical starting point.
01 · Connect & confirmStages 1–4
02 · Assess & deliverStages 5–7
03 · Review & adaptStage 8
Eight stages of Private Care
Select a stage · Swipe to explore
Connect & confirmStage 1 of 8
Stage 1 of 8: Start directly
Start directly
Tell us what is happening
Contact Clinics GRP directly or book an appointment when you already know the service you require.
What happens here
- Tell us what has changed or what you would like help with.
- Describe the main problem, goal or concern.
- Tell us whether you would prefer clinic or home-based care.
- A family member or health professional can contact us with your consent.
Clinical intake
Understand the person, not just the appointment
Where intake is required, we gather enough information to understand the clinical concern, circumstances and most practical place to begin.
What happens here
- Clarify the main concern and goals.
- Identify relevant health, mobility or safety information.
- Understand where the person is currently living and functioning.
- Determine whether existing reports or clinical information would be useful.
- Confirm who the person consents to involve in their care.
Confirm private access and setting
No provider authorisation required
Private funding allows the person to engage Clinics GRP directly.
There is no requirement for a Support at Home provider to approve the service or allocate an aged-care budget before private care begins.
What happens here
- Confirm that care will be privately funded.
- Explain the applicable fees.
- Confirm the proposed care setting.
- Check home-visit coverage where required.
- Identify any potentially applicable Medicare or private-health arrangements.
Some rebates or third-party payment arrangements have their own eligibility and referral requirements.
Clinical triage
Determine the safest and most useful starting point
A straightforward appointment may proceed directly to the appropriate clinician.
Where the presentation is more complex, urgent, unclear or involves multiple clinical needs, Clinics GRP can undertake clinical triage before care begins.
What happens here
- Review the primary concern.
- Consider urgency and known clinical risks.
- Identify whether one or several disciplines may be appropriate.
- Determine whether Clinics GRP can safely provide the requested care.
- Escalate to another health service when the presentation falls outside our scope or requires more urgent assessment.
Match the right clinical capability
Your assessed clinical needs
One discipline or coordinated clinical input, according to need.
Start with the need, not the discipline
The appropriate clinician or combination of clinicians is selected according to the person's needs.
Examples include:
Movement · mobility · balance · falls · strength · rehabilitation → Physiotherapy
Wounds · medicines · monitoring · continence · changing clinical needs → Nursing
Musculoskeletal discomfort · movement tolerance · soft-tissue intervention → Remedial massage therapy where clinically appropriate
Strength · conditioning · ongoing functional capacity → Therapeutic exercise and rehabilitation
More than one discipline can become involved when the clinical situation requires it.
Assess in the right setting
The person and the clinical question
The setting can change as your circumstances change, subject to suitability and availability.
Understand what is happening in real life
Assessment occurs in the setting that best suits the person and the clinical question.
That may be one of our Brisbane clinics or the person's home.
inClinic
Useful when the person can attend safely and the clinic provides the appropriate environment for assessment, treatment, rehabilitation or exercise.
inHome
Useful when mobility, fatigue, recovery, falls, access or the home environment itself is part of the clinical problem.
inCommunity
May support the transition of rehabilitation into everyday activity and participation where appropriate.
inCare
Care can also be coordinated within supported-care environments subject to access, clinical requirements and facility arrangements.
What happens here
- Assess the relevant clinical problem.
- Understand current function and capacity.
- Discuss what matters to the person.
- Identify appropriate goals.
- Develop an assessment-led care plan.
- Explain the proposed treatment and review process.
Deliver connected care
The plan can move as your needs change
Care is delivered according to the person's assessed needs and goals.
One discipline may be sufficient.
At other times, the person's needs may change and another Clinics GRP service may become useful.
For example:
- physiotherapy may identify a nursing concern requiring review
- home rehabilitation may progress into clinic-based exercise
- a period of nursing support may occur alongside mobility rehabilitation
- remedial massage may complement an appropriate rehabilitation plan
- clinic-based care may temporarily move into the home following illness or reduced mobility
The person does not have to leave the Clinics GRP clinical system simply because the required service or setting changes.
Review, adapt and continue
Decide what comes next
Care should not simply continue indefinitely because appointments have been scheduled.
Progress, goals and continuing clinical need are reviewed.
What happens here
- Review progress against agreed goals.
- Reassess relevant function and clinical findings.
- Continue care where there remains a clear clinical reason.
- Change treatment or clinical discipline when needs change.
- Reduce the intensity of care as appropriate.
- Progress from home to clinic or community settings where appropriate.
- Establish independent or supported exercise where suitable.
- Discharge when ongoing clinical intervention is no longer required.
- Discuss another funding pathway if the person's circumstances change.
Direct access. One clinical system.
Care that can move with you. You can contact us yourself or with support from a family member or health professional.
Choose how to start
Three ways into Clinics GRP
Private Care is the direct route. If care is part of an approved plan or a hospital transition, use the pathway that fits.
Support at Home
I have an approved Support at Home planYour registered provider manages the plan, budget and authorisation; Clinics GRP can provide accepted clinical care.
Post-Hospital Recovery
I am leaving or have recently left hospitalFind the right starting point for nursing-led transition, focused physical recovery or broader rehabilitation.
Private clinical care
Direct access.
One clinical system.
Begin with one concern. We match clinical capability and setting to assessed need, and coordinate more than one discipline where appropriate. Care can change without making you start again.
Clinical capability
Care matched to need
Assessment guides which service is appropriate. More appointments or more disciplines are not automatically better.
Physiotherapy & rehabilitation
Movement, balance, strength and recovery matched to your goals.
Nursing
Accepted clinical needs including wounds, medication support and recovery after illness.
Balance & Falls
Assessment and rehabilitation for unsteadiness, falls and walking confidence.
Remedial massage
Assessment-led treatment for suitable musculoskeletal concerns.
Therapeutic exercise
Structured exercise supporting strength, mobility and function.
Where care happens
The setting can move with you
Clinic, home, community and care settings can each be appropriate at different times. Your clinician and intake team confirm suitability and availability.
- 01
inClinic
Assessment and care at a Clinics GRP clinic.
- 02
inHome
Care at home when clinically suitable and available.
- 03
inCommunity
Care in a community setting suited to the goal.
- 04
inCare
Clinical care within an accepted residential care setting.
Digital support across settings can help with information, booking and coordination before and between visits. Explore digital support
Continuity of care
Your circumstances can change without starting again
A change in setting or funding does not always mean a new clinical relationship. Intake can help establish what is possible.
01 Start privately → receive Support at Home funding → continue accepted care
02 Begin in a clinic → enter hospital → return through a suitable Post-Hospital Recovery service
Continuity depends on clinical suitability, availability and applicable funding or provider authorisations. The appropriate plan and setting are confirmed with you.
Funding and rebates
Know the arrangement before care begins
You may pay directly or use an eligible rebate for some services. Intake can explain fees and access requirements.
- Self-funded care
- Pay privately without using government aged-care funding.
- Private health insurance
- Eligible extras may provide a rebate for some allied-health services, depending on your policy and limits.
- Medicare
- Some services may attract a rebate when eligibility and referral requirements are met. Programme rules still apply.
Clinical standards
Private funding changes who pays.
It does not change our clinical standards.
Private clients receive care within the same Clinics GRP clinical governance framework used across our pathways. Assessment, scope, consent, clinical records and review guide what is delivered.
Private funding is an access arrangement, not a clinical intervention or a reason for unnecessary treatment.
How we govern clinical careFrequently asked questions
Questions about Private Care
Do I need a referral to see Clinics GRP privately?
For many privately funded services, you can contact Clinics GRP directly without a GP or aged-care provider referral. Some Medicare, insurance or other funding arrangements have their own eligibility or referral requirements.
Do I need a Support at Home plan?
No. Private Care provides direct access to Clinics GRP without a Support at Home plan. If you later receive Support at Home funding, intake can discuss whether ongoing care can transition into that arrangement.
Can I privately access nursing?
Yes, subject to clinical suitability, accepted nursing scope, location and nurse availability. You do not need a Support at Home plan simply because the service is delivered at home.
Can I have private physiotherapy at home?
Yes. Home physiotherapy can be privately funded where the address is within the available service area and a home visit is clinically and practically appropriate.
What if I am discharged from hospital?
Start with Post-Hospital Recovery if the main reason for seeking care is a recent admission or upcoming discharge. It helps distinguish nursing-led transition care, focused rehabilitation after hospital and broader rehabilitation. Private funding may be possible where the service is clinically suitable and available.
What if I later receive Support at Home funding?
Tell intake. Where the requested service is clinically appropriate and approved by the person's Support at Home provider, care may be able to transition from private funding into the Support at Home pathway. Provider authorisation and programme requirements apply from that point.
Do I need to know which clinician I need?
No. Tell us what has changed, what is becoming difficult or what you want to achieve. Intake can help determine the most appropriate starting point.
Start directly
Enquire about Private Care
Tell us what has changed and whether you would prefer care in a clinic or at home. You do not need to know which clinician you need. Intake will clarify suitability, availability and fees before care begins.
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