Open role · Brisbane
Administrative Support Officer
Good administration makes a difference to the care people receive. Help clients and clinicians through well-organised schedules, accurate records and helpful conversations across our clinic and home care services.
The opportunity
Role details
Clinics GRP provides integrated care for ageing well through physiotherapy, nursing and remedial massage therapy. You will work closely with administration and clinical colleagues to coordinate appointments, respond to enquiries, maintain records and support billing across our inClinic and inHome services. Working primarily from home calls for independent follow-through while staying connected with the wider team.
- Location
- Brisbane
- Employment
- Full-time
- Work setting
- Primarily working from home
- Salary
- $65,000 plus superannuation per year
About the role
- Manage bookings, confirm appointments and communicate schedule changes to clients and clinicians.
- Respond to phone and email enquiries with warmth, patience and professionalism.
- Liaise with clients, families and care providers to coordinate services.
- Prepare and distribute daily clinical schedules.
- Maintain accurate client records, complete data entry and prepare documents.
- Process payments, support billing and respond to billing enquiries.
- Work with colleagues to resolve administrative issues and keep services running smoothly.
What we offer
- A primarily home-based role within a supportive administration team.
- Comprehensive orientation and ongoing training.
- Opportunities for learning, mentoring and professional development.
- Work that contributes directly to the experience of older adults accessing care.
- Close collaboration with clinicians and colleagues who value your contribution.
About you
- Strong organisational skills, attention to detail and the ability to balance competing priorities.
- Clear, professional written and verbal communication and a helpful, patient approach.
- The initiative and discipline to work effectively from home, with sound judgement about when to seek support.
- Confidence using Google Workspace and Microsoft Office, with the ability to learn new systems.
- Flexibility when schedules change and a collaborative approach to the wider team.
- Previous administration or customer service experience is desirable. Medical or allied health practice experience, practice management software and everyday IT troubleshooting are advantages.
How to apply
- Your résumé and a cover letter outlining your relevant experience.
- Why you would suit a primarily home-based administration role with Clinics GRP.