Referrers
Home Care Providers
A provider-first referral route for case managers, care coordinators, and Support at Home teams who need reliable allied health, nursing, remedial massage, rehabilitation, and communication back.
One intake route for home-based care, clinical triage, and provider communication.
- Send the referral once with the service, access, funding, and clinical context.
- Intake can resolve home, clinic, discipline, and clinical level.
- Providers receive practical updates at the points that affect coordination.
When home care providers usually refer
Refer when a client needs a clinically governed home or clinic pathway and the service, setting, or level still needs coordination.
Common referral reasons
- Functional decline, reduced mobility, or increasing difficulty managing safely at home.
- Falls, near-falls, gait change, dizziness, or reduced confidence at home.
- Post-hospital transition requiring prompt community follow-up.
- Wound, medication, continence, or review-based nursing support.
- Changes in transfers, stairs, equipment use, or carer burden.
- Uncertainty about the right discipline, setting, or clinical level.
Home physiotherapy
Mobility, strength, balance, transfers, gait, and rehabilitation delivered at home.
Nursing and clinical review
Wound care, medication support, monitoring, continence, and community nursing.
Balance & Falls
Falls, instability, dizziness, confidence loss, and prevention-focused rehabilitation.
Post-hospital rehabilitation
Community follow-up after surgery, illness, fracture, or admission.
Send one clear referral
Share the essentials in three short sections. If the service or setting is unclear, intake will resolve it with you.
Information that helps intake triage
Send the practical and clinical context that affects service fit and first contact.
- Client details, service address, and best booking contact.
- Reason for referral and what needs to be assessed or actioned.
- Funding stream, package context, approval, and service constraints.
- Access details such as stairs, pets, parking, or key-safe instructions.
- Relevant diagnoses, admissions, medications, wounds, falls, and mobility context.
- Preferred timing and shared GP, family, or decision-maker contacts.
How we communicate with providers
Updates stay focused on referral progress, relevant changes, and clear next steps.
- Referral acknowledgement and early requests for essential missing detail.
- Confirmation of service fit, geography, and likely delivery setting.
- Communication about booking barriers or coordination needs.
- Updates when clinical level, risks, goals, or care direction change.
- Review or discharge communication where clinically appropriate.
Confirm the practical pathway before care begins
Intake reviews geography, setting, urgency, and access arrangements alongside clinical fit.
Coverage and coordination
- Home visits across published Brisbane regions, with other requests reviewed case by case.
- Clinic appointments when equipment, progression, or travel make clinic care practical.
- One intake route across home, clinic, community, and selected residential care.
- Service fit considers geography, safety, funding, and clinician availability.
Not for emergencies
- Clinics GRP is not an emergency service.
- Acute or unstable presentations need urgent medical review.
- Emergency symptoms should be directed to emergency services.
- Some referrals need GP or hospital review before allied health or nursing starts.
Support at Home
Home-based care can sit within current arrangements when approval and service fit align.
CHSP and entry-level support
Selected community pathways can be coordinated when client and provider context fit.
Clinical step-up and step-down
Care can move to the appropriate clinical level as complexity and risk change.
Guidance and operational links
Use these routes for service detail, coverage, communication, or referral support.
Referral form
Send client, provider, funding, access, and clinical details directly to intake.
Reporting and communication
Review how updates and clinically meaningful changes are communicated.
Service areas
Check clinic hubs, home-visit regions, and case-by-case coverage.
Provider referral access
Open the current provider referral routes and intake support options.
Common referral questions
Do I need to know the exact discipline before referring?
No. Send the current functional picture and intake can triage the best fit.
Can I refer once if home or clinic is still unclear?
Yes. Intake can resolve the starting setting from the transport, access, and clinical context.
What information helps avoid booking delays?
Address, contacts, access, funding, urgency, and first-contact risks are most useful.
What updates will providers receive?
Updates focus on acknowledgement, fit, coordination barriers, meaningful change, and discharge.
Referral actions
Submit once and let intake coordinate the home-care pathway.
Use one route for allied health, nursing, falls, rehabilitation, and changing levels of care.