Referrers
A provider-first referral route for case managers, care coordinators, and Support at Home teams who need reliable allied health, nursing, remedial massage, rehabilitation, and communication back.
One intake route for home-based care, clinical triage, and provider communication.
Have a Support at Home plan?
One referral for coordinated physiotherapy, nursing and prescribed remedial massage. Clinical intake confirms the concern, appropriate discipline, provider arrangements, approved services and reporting pathway.
Referral received → clinical decision → care commencement. Urgent and routine care are alternative routes according to clinical need.
01 · Referral received
Same business day
We confirm that your referral has been received.
02 · Clinical decision
By the next business day
Clinical intake reviews needs, risks, setting, urgency and the required clinical capability.
Care commencement · alternative routes
03 · Care commencement · urgent
By the next business day
Urgent care can commence where clinically suitable and available.
04 · Care commencement · routine
Within 3 business days
Routine care commences according to the clinically appropriate pathway.
Business hours are 8:00 am–5:00 pm, Monday–Friday, excluding public holidays, in Brisbane time. Referrals received outside these hours are treated as received on the next business day. Response timeframes run from receipt during business hours.
Urgent care is subject to clinical suitability and service availability. Clinics GRP is not an emergency service; acute or unstable presentations require urgent medical assessment.
Refer when a client needs a clinically governed home or clinic pathway and the service, setting, or level still needs coordination.
Common referral reasons
Mobility, strength, balance, transfers, gait, and rehabilitation delivered at home.
Wound care, medication support, monitoring, continence, and community nursing.
Falls, instability, dizziness, confidence loss, and prevention-focused rehabilitation.
Community follow-up after surgery, illness, fracture, or admission.
Share the essentials in three short sections. If the service or setting is unclear, intake will resolve it with you.
Send the practical and clinical context that affects service fit and first contact.
Updates stay focused on referral progress, relevant changes, and clear next steps.
Intake reviews geography, setting, urgency, and access arrangements alongside clinical fit.
Coverage and coordination
Not for emergencies
One referral for physiotherapy, nursing and prescribed remedial massage, with clinical intake, provider confirmation and reporting.
Selected community pathways can be coordinated when client and provider context fit.
Care can move to the appropriate clinical level as complexity and risk change.
Use these routes for service detail, coverage, communication, or referral support.
Send client, provider, funding, access, and clinical details directly to intake.
Review how updates and clinically meaningful changes are communicated.
Check clinic hubs, home-visit regions, and case-by-case coverage.
Open the current provider referral routes and intake support options.
No. Send the current functional picture and intake can triage the best fit.
Yes. Intake can resolve the starting setting from the transport, access, and clinical context.
Address, contacts, access, funding, urgency, and first-contact risks are most useful.
Updates focus on acknowledgement, fit, coordination barriers, meaningful change, and discharge.
