Specialists and GPs
Designed for specialists, GPs, and medical teams referring older adults for physiotherapy, remedial massage, nursing, post-hospital rehabilitation, falls support, vestibular care, and selected home-based services.
Referrer route
One intake route, practical triage, and communication that stays clinically relevant.
- Use one referral route, then let intake allocate the best-fit pathway.
- Clinic, home-based, falls, rehab, and nursing access sit behind the same intake logic.
- Contact intake early when setting, discipline, or urgency still need clarification.
Clinics GRPCare, governance and continuity
Who is appropriate to refer
Refer when an older adult needs a clear community pathway for rehabilitation, falls care, nursing support, or home-based follow-up.
Mobility decline or deconditioning.
Recurrent falls, near-falls, or reduced balance confidence.
Dizziness, vertigo, or vestibular-type symptoms.
Post-hospital functional decline after illness, surgery, or admission.
Reduced independence at home or difficulty attending clinic.
Wound, medication, frailty, or mixed community-based support needs.
Which pathway fits best?
Choose the likely pathway if you know it, or send one referral and let intake allocate the best fit.
Physiotherapy
Mobility, function, pain, strength, falls rehabilitation, dizziness review, and practical recovery support.
Nursing
Wound review, medication support, chronic disease monitoring, post-hospital follow-up, and review-based community care.
Falls & Balance
Repeated falls, near-falls, reduced confidence, gait instability, and falls-prevention rehabilitation.
Post-Hospital Rehabilitation
Functional decline after surgery, illness, fracture, or admission, with clinic or home-based follow-up.
Home-Based Care
When transport, frailty, carer context, or the home environment make clinic attendance difficult.
Service settings and care coverage
Use the setting labels below when you already know where care is most likely to be delivered.
InClinic
Appointment-based assessment and treatment delivered in clinic.
InHome
Care delivered at home when frailty, transport, or environment make that the better fit.
InCommunity
Program-based support and supervised exercise where community delivery is appropriate.
InHospital / Rehab
Rehabilitation-style episodes and post-acute transition support.
InCare
Selected residential aged care support where clinically appropriate.
Current footprint and intake expectations
Coverage is centered on live clinic hubs and Brisbane home visits, with out-of-area requests reviewed case by case.
- Clinic locations: Coorparoo, Yeronga, and Taigum.
- Home visits across Brisbane metro, with requests outside that footprint considered case by case.
- Selected residential aged care visits where service fit, geography, and clinician capacity align.
- Single intake route for clinic and home-based triage rather than separate pathway contacts.
Intake support
If location, service setting, or operational fit are still unclear, call intake on 1300 693 499 before or after referral submission.
What information helps us triage well
Include the core clinical context below to help intake allocate the right pathway quickly.
- Reason for referral and the main clinical question.
- Diagnosis or working diagnosis.
- Relevant history and recent events.
- Discharge summary if recently admitted.
- Imaging or specialist findings where relevant.
- Medication list where relevant.
- Falls, cognitive, wound, or functional context where relevant.
- Preferred setting if known.
What intake will help you resolve
Use one referral route when the main question is how to get the person into the right service and setting quickly.
- 1Allocate the most appropriate pathway when the discipline is not yet certain.
- 2Match clinic or home-based delivery to clinical fit and geography.
- 3Organise first contact without separate pathway handoffs.
- 4Clarify what updates will come back to the referrer.
- 5Escalate back when further medical review is indicated.
How we communicate with referrers
Communication is intended to be practical, timely, and clinically relevant.
- Referral acknowledged.
- Pathway triaged by intake.
- Relevant updates provided where clinically meaningful.
- Summary communication sent at discharge or key review points where appropriate.
What we send back to you
Separate the communication promise from the actual information the GP or specialist can expect to receive.
- Acknowledgement of referral.
- Notice of pathway allocation where relevant.
- Update if risk, goals, or care direction materially changes.
- Discharge or summary communication where appropriate.
- Escalation back when further medical review is indicated.
Send a referral directly to intake
Use this form to prepare the referral for the Clinics GRP intake team. If the best discipline or setting is unclear, complete the core details once and intake will triage the most appropriate pathway.
Complete, review, then hand over
Prepare the referral summary here, then print, save, or move into the full intake route as needed.
- Capture only the information intake needs to triage well.
- Send the referral to intake, then print or save the PDF if needed.
- Use the full intake route when you need the broader referral workflow.
Referral summary
Specialist and GP referral summary
Update the summary, then print or save it as a PDF for intake handover.
Complete the key fields and update the summary to prepare the referral for intake handover.
Referral flow
The referral pathway should stay clear from intake through to first assessment and follow-up.
Step 1
Referral received
Step 2
Intake triage
Step 3
Best-fit pathway allocated
Step 4
Client contacted
Step 5
Initial assessment arranged
Step 6
Relevant referrer updates provided
Not for emergencies
Use urgent medical review or emergency services for acute or unstable presentations.
- Clinics GRP is not an emergency service.
- Acute or unstable medical presentations require urgent medical review.
- Emergency symptoms should be directed to emergency services.
- Some referrals may require hospital or GP review before allied health begins.
How access may occur
Translate access pathways into referrer language instead of consumer marketing language.
Private referrals
Private and clinic-based access for people who need rapid entry into an assessment-led pathway.
Home care support
Support at Home and CHSP-related pathways where clinically appropriate and operationally available.
Clinic or home-based delivery
Setting is matched to clinical fit, safety, transport, and recovery context rather than assumed up front.
Post-hospital follow-up
Transition-oriented pathways for mobility decline, falls risk, wound review, and functional recovery after discharge.
Referral guides and operational links
Use these links when you need the relevant intake route, pathway details, or coverage information.
Referral form
Use the full intake route when you need the broader structured referral workflow.
Service overview
Review the live care pathways across physiotherapy, remedial massage, nursing, rehabilitation, falls, and home-based delivery.
Post-hospital referral guide
See how post-hospital rehabilitation is positioned and when the transition pathway is the better fit.
Falls and balance referral guide
Use the falls and balance pathway when repeated falls, gait concerns, or reduced confidence are central.
Home-based services guide
Review the home physiotherapy pathway when clinic attendance is difficult or the home context matters.
Locations and coverage
Confirm clinic hubs, Brisbane home-visit coverage, and case-by-case geography review.
Questions medical referrers usually ask
Do I need to nominate the discipline?
No. If the best pathway is unclear, intake can triage the referral into the most appropriate discipline and setting.
Can I submit one referral and let intake triage it?
Yes. Send one referral and intake can triage the most appropriate discipline and setting.
Do you provide home visits?
Yes. Home-based care is available across Brisbane service areas when that setting is clinically and practically the better fit.
Can you support Home Care Package or CHSP clients?
Yes. Access can occur through private and selected home-care pathways where the service and setting are appropriate.
Do you provide post-hospital rehabilitation?
Yes. Post-hospital rehabilitation is a core transition pathway when function, mobility, confidence, or review-based nursing support have dropped after admission.
What updates will I receive?
The aim is practical communication: acknowledgement, pathway allocation where relevant, significant changes, and a summary at discharge or key review points when appropriate.
When will I hear back?
Referral acknowledgement and intake triage should happen early, with further communication based on clinical relevance rather than excessive messaging.
Continue into the pathway pages
Open the related pathways below if you want to review the likely service before referring.
Final CTA
Submit once, let intake triage the pathway, and keep the referral process clear.
Use one referral route for older adults who may fit physiotherapy, remedial massage, nursing, falls, post-hospital, or home-based pathways, and let intake coordinate the next step.