Aged Care Facilities
A facility-first referral route for residential aged care teams who need allied health, falls, mobility, rehabilitation, nursing, or comfort-focused support for residents.
Facility coordination
One intake route for residential aged care referrals, site coordination, and practical clinical communication.
- Refer once for mobility, falls, nursing, remedial massage, rehabilitation, or comfort-focused support.
- Intake can resolve clinician fit, visit timing, and on-site coordination when the next step is still unclear.
- Communication back is intended to support facility staff, not create more admin.
Clinics GRPCare, governance and continuity
When aged care facilities usually refer
Refer when a resident needs a clearer on-site clinical pathway, safer function, or stronger rehabilitation and review support.
Falls, recurrent near-falls, gait change, or reduced mobility on the floor.
Functional decline after illness, fracture, surgery, or return from hospital.
Transfer, balance, equipment, or manual-handling concerns affecting safe care.
Wound, medication, continence, or review-based nursing needs on site.
Pain, stiffness, or reduced participation affecting comfort, movement, or rehabilitation potential.
Need for one intake route to coordinate clinician fit, visit timing, and communication with facility staff.
Which pathway fits best?
Nominate the likely pathway if you know it, or send one referral and let intake allocate the best fit.
Physiotherapy & Mobility
Mobility review, transfers, gait, strength, rehabilitation, positioning, and practical function-focused support for residents.
Nursing & Clinical Review
Wound care, medication support, continence, clinical monitoring, and review-based nursing input where on-site oversight is needed.
Falls & Balance
Falls review, gait instability, reduced confidence, balance decline, and targeted prevention or rehabilitation support.
Post-Hospital Rehabilitation
Follow-up after hospital return when a resident has lost function, confidence, or physical capacity.
Remedial Massage
Comfort, pain, stiffness, and soft-tissue support where hands-on care may improve tolerance, movement, or participation.
Service settings and site coverage
Use the setting labels below when you already know where the resident is most likely to be seen.
InCare
Primary delivery setting for residential aged care support when assessment and treatment need to happen on site with facility coordination.
InClinic
Clinic appointments when a resident can attend externally and the clinical goal is better met in a clinic rehabilitation setting.
InHospital / Rehab
Transition-oriented review when the referral sits around return from hospital, rehabilitation, or functional decline after admission.
Current footprint and intake expectations
Residential aged care referrals depend on clinician fit, site coordination, and practical scheduling as much as they depend on discipline choice.
- Selected residential aged care support where geography, clinician fit, and site coordination align.
- One intake route for allied health, nursing, remedial massage, falls, rehabilitation, and related facility referrals.
- Facility coordination around access, visit windows, manual handling, and infection precautions before first visit where needed.
- Clinic follow-up considered case by case when resident goals, transport, and clinical fit support that pathway.
Intake support
If the discipline, urgency, or visit coordination still need clarification, call intake on 1300 693 499 before or after referral submission.
What information helps intake triage well
Send the resident, site, and clinical detail that matters most to clinician allocation and safe first contact.
- Resident name, date of birth, facility address, and room or wing details.
- Reason for referral and the main clinical question the facility needs resolved.
- Best on-site contact, preferred visit timing, and access instructions.
- Mobility, transfer, cognition, behaviour, or communication context where relevant.
- Falls history, pain, wound, medication, or recent decline context where relevant.
- Manual handling, infection precautions, equipment, or staff-safety considerations.
- GP, substitute decision-maker, or family contact details where communication is shared.
- Urgency level and any recent hospital admission or care-transition context.
What intake should help you resolve
Facility referrals usually need more than a booking. They need clarity on clinical fit, on-site coordination, and who is communicating back.
- 1Confirm whether the resident and site context fit the proposed pathway.
- 2Match the resident to the most appropriate clinician type and delivery setting.
- 3Coordinate first contact without avoidable handoffs between facility staff and intake.
- 4Clarify who the main facility coordination contact is for the referral.
- 5Step care up or down as resident complexity changes so the clinical level remains appropriate.
- 6Escalate back early if medical review, access issues, or service constraints change the plan.
How we communicate with facilities
Communication should support floor teams, site managers, and clinical handover rather than create unnecessary admin.
- Referral acknowledged and missing detail requested early when something essential is unclear.
- On-site coordination clarified with the facility contact before first visit where needed.
- Booking changes, access barriers, or clinician-fit issues communicated quickly.
- Clinically meaningful updates shared at review, change in risk, or discharge.
What facilities can expect back
Keep the communication promise separate from the specific information the facility team may receive.
- Acknowledgement of referral and intake status.
- Confirmation of pathway allocation and likely clinician type where relevant.
- Notice if site fit, geography, or visit feasibility creates a constraint.
- Update if risk, goals, mobility status, or care direction materially change.
- Review or discharge communication where appropriate, with escalation back if GP or hospital review is indicated.
Send a referral directly to intake
Use this form to send the resident, facility, and clinical detail intake needs. If the right discipline is still unclear, complete the core information once and let intake triage the most appropriate pathway.
Send first, export if needed
Use the form to capture the resident, facility, and clinical detail once, send it to intake, then review or export the summary if your workflow needs a clean handover record.
- Complete the resident, facility, and clinical detail section by section.
- Send the referral to intake when the details are ready.
- Update the summary, then print or save it as a PDF if needed.
- Use browser save if the facility referral needs to be resumed later on the same device.
Referral summary
Aged care facility referral intake summary
Printable Clinics GRP summary for residential aged care referral handover.
10. Administrative completion
Administrative- Intake date
- 01 May 2026
Referral flow
The facility workflow should stay clear from intake through to first visit and follow-up.
Step 1
Referral received
Step 2
Intake review
Step 3
Site coordination confirmed
Step 4
Clinician allocated
Step 5
First assessment arranged
Step 6
Facility updated at key points
Not for emergencies
Use urgent medical review or emergency services for acute or unstable presentations.
- Clinics GRP is not an emergency service.
- Acute medical deterioration or unstable presentations require urgent medical review.
- Emergency symptoms should be directed to emergency services.
- Some residents may need GP or hospital review before allied health or nursing starts.
How access may occur
Facility referrals depend on service arrangement, clinical level, and whether on-site or transitional delivery is the right fit.
Facility and private arrangements
Access can occur through facility-funded, private, or agreed service arrangements where the pathway and setting are appropriate.
Post-hospital and short rehabilitation blocks
Shorter rehabilitation episodes may be appropriate after return from hospital, fracture, surgery, or other significant decline.
Clinical escalation and de-escalation
Care can step up when resident complexity rises, then step down when a lower-intensity clinician mix is appropriate. The aim is to apply the right level of clinician at the right time.
On-site and clinic mix
Some residents can remain fully site-based, while others may later transition to clinic or a different pathway depending on goals and transport.
Operational links and supporting pages
Use these links when you need the live intake route, communication guidance, or related pathways.
Referral intake form
Use the full intake route when you need a more detailed facility referral workflow in one place.
Reporting & communication
Review how referral updates, care-direction changes, and practical communication are positioned for facilities.
Falls & Balance
Open the falls pathway when repeated falls, gait instability, or reduced confidence are central to the referral.
Post-hospital rehabilitation
Open the post-hospital pathway for residents returning from admission with reduced function or mobility.
Remedial Massage
Review the remedial massage pathway when comfort, pain, or stiffness support is part of the referral question.
Contact intake
Use intake when clinician fit, urgency, or coordination still need clarification before referral submission.
Questions facilities usually ask
Do you support residential aged care facilities?
Yes. This route is designed for residential aged care teams who need allied health, falls, rehabilitation, nursing, or related clinical support for residents.
Can we refer once if we are unsure which discipline fits best?
Yes. Send one referral with the key resident and facility context, and intake can triage the most appropriate pathway.
What information helps with site coordination?
Resident details, room or wing location, best facility contact, access instructions, visit windows, and any handling or infection precautions are the most useful items to send early.
Can you coordinate with facility staff, family, and the GP?
Yes, where communication needs to be shared. The important point is that the facility knows who the main coordination contact is for the referral.
What updates will the facility receive?
The aim is practical communication: referral acknowledgement, site-coordination issues where relevant, meaningful review updates, and discharge or escalation communication where appropriate.
Can the clinical level step up or down over time?
Yes. If a resident needs a higher clinical level, care can step up. If that intensity is no longer required, the pathway can step down to a more appropriate clinician mix.
Continue into the pathway pages
Open the related pathways below if you want to review the likely service before referring.
Final CTA
Submit once, let intake coordinate the facility pathway, and keep communication clear.
Use one referral route for residential aged care support, then let intake coordinate clinician fit, site access, first contact, and the updates your team actually needs.