Referrers
Aged Care Facilities
A facility-first referral route for residential aged care teams who need allied health, falls, mobility, rehabilitation, nursing, or comfort-focused support for residents.
One intake route for residential care, site coordination, and relevant updates.
- Send resident, facility, clinical, and coordination details once.
- Intake can allocate allied health, nursing, falls, or rehabilitation support.
- Facility communication stays focused on coordination and meaningful change.
When aged care facilities usually refer
Refer when a resident needs on-site or transitional clinical support and the pathway requires facility coordination.
Common referral reasons
- Falls, recurrent near-falls, gait change, or reduced mobility.
- Functional decline after illness, fracture, surgery, or hospital return.
- Transfer, balance, equipment, or manual-handling concerns.
- Wound, medication, continence, or review-based nursing needs.
- Pain, stiffness, or reduced participation affecting comfort and movement.
- Uncertainty about clinician fit, visit timing, or site coordination.
Physiotherapy and mobility
Mobility, transfers, gait, strength, positioning, and function-focused support.
Nursing and clinical review
Wound care, medication support, continence, monitoring, and nursing oversight.
Balance & Falls
Falls review, gait instability, balance decline, and prevention support.
Post-hospital rehabilitation
Follow-up after hospital return when function, confidence, or mobility has declined.
Send one clear referral
Share the essentials in three short sections. If the service or setting is unclear, intake will resolve it with you.
Information that helps intake triage
Send the practical and clinical context that affects service fit and first contact.
- Resident identity, facility address, wing, and room details.
- Reason for referral and the main clinical question.
- Best site contact, visit timing, and access instructions.
- Mobility, transfers, cognition, behaviour, and communication context.
- Falls, pain, wound, medication, or recent decline information.
- Handling, infection, equipment, staff-safety, and urgency considerations.
How we communicate with facilities
Updates stay focused on referral progress, relevant changes, and clear next steps.
- Referral acknowledgement and requests for essential missing detail.
- Confirmation of site coordination and likely clinician type.
- Communication about access, booking, geography, or service-fit constraints.
- Updates when risk, mobility, goals, or care direction change.
- Review, discharge, or medical-escalation communication where appropriate.
Confirm the practical pathway before care begins
Intake reviews geography, setting, urgency, and access arrangements alongside clinical fit.
Coverage and coordination
- Selected residential aged care support where geography and clinician fit align.
- One intake route across allied health, nursing, falls, rehabilitation, and related care.
- Site coordination considers access, visit windows, handling, and infection precautions.
- Clinic follow-up can be considered when goals, transport, and clinical fit support it.
Not for emergencies
- Clinics GRP is not an emergency service.
- Acute deterioration or unstable presentations require urgent medical review.
- Emergency symptoms should be directed to emergency services.
- Some residents need GP or hospital review before allied health or nursing begins.
Facility and private arrangements
Access can occur through agreed service arrangements where the pathway fits.
Short rehabilitation blocks
Focused episodes may be suitable after hospital return, surgery, fracture, or decline.
Clinical step-up and step-down
The clinician mix can change as resident complexity, risk, and goals change.
Guidance and operational links
Use these routes for service detail, coverage, communication, or referral support.
Referral form
Send resident, facility, clinical, access, and coordination details to intake.
Reporting and communication
Review how referral progress and meaningful care changes are communicated.
Balance & Falls
Review the pathway for repeated falls, gait instability, or confidence loss.
Contact intake
Ask about clinician fit, urgency, coverage, or coordination before referring.
Common referral questions
Can we refer once if the discipline is unclear?
Yes. Send the resident and facility context once and intake can triage the pathway.
What helps with site coordination?
Room details, contacts, access, visit windows, handling, and infection precautions.
Can you coordinate with staff, family, and the GP?
Yes, when communication needs to be shared and the main coordination contact is clear.
What updates will the facility receive?
Updates focus on acknowledgement, coordination, meaningful change, discharge, and escalation.
Referral actions
Submit once and let intake coordinate the facility pathway.
Use one route for residential allied health, nursing, falls, rehabilitation, and changing care needs.