Referrers
One referral route for coordinated older-adult care
Specialists, GPs, hospital teams, home care providers, and aged care partners can refer across clinic, home, rehabilitation, falls, nursing, and remedial massage pathways.
Send a referral when the clinical picture is clear. Contact intake when service, setting, urgency, or coverage needs clarification.
Clear expectations from the start
Our referral response standard
Know when we’ll acknowledge the referral, make a clinical decision and begin appropriate care.
- 01
Referral acknowledged
Same business day
We confirm that your referral has been received.
- 02
Clinical triage
By the next business day
Clinical intake reviews needs, risks, setting, urgency and the required clinical capability.
- 03
Care matched to urgency
Following clinical triage, care takes the appropriate route.
Urgent clinical care
By the next business day
Routine clinical care
Within 3 business days
Our business hours
Business hours are 8:00 am–5:00 pm, Monday–Friday, excluding public holidays, in Brisbane time. Referrals received outside these hours are treated as received on the next business day. Response timeframes run from receipt during business hours.
Urgent care is subject to clinical suitability and service availability. Clinics GRP is not an emergency service; acute or unstable presentations require urgent medical assessment.
Clear communication continues once care starts.
Our reporting commitmentsCommon reasons to refer
These situations often benefit from a clear clinical pathway and coordinated follow-up.
Mobility, pain, or function decline
Older adults needing physiotherapy, remedial massage, home-based review, or a clearer rehabilitation plan.
Falls, dizziness, or confidence loss
People who need assessment and a practical balance or falls-prevention pathway.
Post-hospital recovery
Clients leaving hospital who need rehab, home visits, or coordinated follow-up.
Nursing and mixed home support
Situations involving wounds, medicines, continence, catheters, stomas, monitoring or nursing care review.
Information that helps intake triage quickly
The referral does not need to be elaborate. It just needs enough context to route the person well.
- Reason for referral and the main clinical question
- Preferred setting if known: clinic, home, or review required
- Relevant history such as falls, discharge context, mobility decline, or wound needs
- Client, family, or care-coordinator contact details
- Funding or provider context where relevant
One intake route, practical triage, and communication back
After submission, intake reviews service fit, setting, geography, and the next communication point.
- 1Referral comes through one intake route rather than fragmented service contacts
- 2The team triages the right service and setting based on clinical fit and geography
- 3Care starts with practical communication back where progress, goals, or pathway changes matter
Find the guidance relevant to your referral
Use the page that best matches your role so the referral route, supporting detail, and next step are clearer from the start.
Specialists and GPs
A practical referral route for specialists and GPs who need clear access to the full Clinics GRP service mix across physiotherapy, nursing, rehabilitation, falls support, home-based care, therapeutic exercise, remedial massage, and broader older-adult pathways.
Referrers
View guidanceHome Care Providers
A provider-first referral route for case managers, care coordinators, and Support at Home teams who need reliable allied health, nursing, remedial massage, rehabilitation, and communication back.
Referrers
View guidanceAged Care Facilities
A facility-first referral route for residential aged care teams who need allied health, falls, mobility, rehabilitation, nursing, or comfort-focused support for residents.
Referrers
View guidanceFor Hospital Discharge Teams
One Hospital-to-Home referral for coordinated nursing, physiotherapy and rehabilitation for older adults leaving hospital in Brisbane.
Referrers
View guidanceClear communication throughout the care pathway
Fast access is only the beginning. Once care starts, referrers receive clinically relevant communication as the person’s needs, risks or pathway change, guided by consent and the care context.
- One intake route.
- Appropriate clinical triage.
- Clear referral acknowledgement.
- Accessible clinical communication.
- Clinically relevant updates where requested and appropriate.
- Escalation when circumstances materially change.
- Useful discharge or transition communication where clinically appropriate.
Supporting information for referrers
Check current service coverage and how referral, review, escalation, and discharge updates are communicated.
Service Areas
Current Clinics GRP clinic hubs, Brisbane home-visit coverage, and practical guidance for checking service availability before referral.
Support information
View guidanceReporting & Communication
Clear expectations for referral acknowledgement, intake clarification, clinically relevant progress updates, and communication when a pathway changes.
Support information
View guidance